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TQM: TEXT WITH CASES, 3RD EDN
Publisher:
T&F INDIA
| Author:
OAKLAND
| Language:
English
| Format:
Paperback
₹595 ₹476
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In stock
Ships within:
1-4 Days
In stock
Weight | 998 g |
---|---|
Book Type |
SKU:
SKU
9780750657402
Category General Management
Tag Quality Assurance (QA) and Total Quality Management (TQM)
Category: General Management
Page Extent:
496
TQM: Text with Cases’ is clearly written in a logical manner and points are supported by real life case studies. Professor Oakland demonstrates how a Total Quality Management strategy can be applied in all business activities to achieve world-class performance. This third edition features several major changes including new material on process modelling and management, quality management systems, people development, performance measurement, the Business Excellence Model, self-assessment, benchmarking, and the implementation of TQM. Case studies reflecting the latest developments in the area from leading exponents of TQM and Business Excellence have been included. These focus on organizations which have fully integrated the TQ approach into their business operations and delivered real benefits.
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Description
TQM: Text with Cases’ is clearly written in a logical manner and points are supported by real life case studies. Professor Oakland demonstrates how a Total Quality Management strategy can be applied in all business activities to achieve world-class performance. This third edition features several major changes including new material on process modelling and management, quality management systems, people development, performance measurement, the Business Excellence Model, self-assessment, benchmarking, and the implementation of TQM. Case studies reflecting the latest developments in the area from leading exponents of TQM and Business Excellence have been included. These focus on organizations which have fully integrated the TQ approach into their business operations and delivered real benefits.
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